The internet marketing world is packed full of catchphrases that tend to annoy me.
One such catchphrase is, “The money is in the list!” It really bugs me; especially because I relate it to those internet marketers who create the kind of contrived email autoresponder series that I hate. When I first launched this blog back in June 2011 I made a promise to myself to not go down that road.
Which brings me to the present day and my email list. In my time I have created three different email autoresponder series (two of which I have scrapped) and ten different lists. At the time of writing I have a total of 3,668 subscribers, which may not be a lot but it is enough to make me a good income.
With that in mind, in this post I want to share with you a five step guide to email marketing best practices — the process I have followed (through trial and error) to establish what I consider to be a successful email list.
There are affiliate links in this post. If you purchase a product through one of them I will receive a commission. It will cost you nothing extra. I only ever endorse products that I have personally used and tested extensively. Thank you!
Step 1: Sign Up With AWeber
The first thing you need to do when you have decided to build an email list is to find a service that will handle the technical side of things — I’m afraid that simply sending an email to a hundred people from Gmail is not going to cut it.
And while there are plenty of options out there, I have just one recommendation: AWeber. I have been an AWeber user from the very start and have never regretted it. I have used many of the alternatives (including arguably its biggest competitor, MailChimp) and in my opinion it stands head and shoulder above them all.
You can sign up now and get your first month for just $1. After that it’s $19 per month, but in my opinion that’s a relatively paltry amount of money well spent. Along with web hosting, it’s one of the two things I do not think you should compromise on when it comes to building a successful blog.
Click here to sign up to AWeber now.
Step 2: Create Your List
Once you’re up and running with AWeber you’ll need to create a list. Lists are used to store subscribers’ details, web form designs, the emails sent to those subscribers, and plenty more. You’re going to need one for your first email marketing campaign.
Fortunately, they’re really easy to set up. In the following video I take you through the entire process, skipping all the unnecessary fluff and sticking to what you need to do.
Step 3: Create a Web Form
Once your list is up and running, people need to be able to subscribe to it! And although you can manually add subscribers on a small scale, the real key is in creating a web form that people can use to subscribe themselves.
You can either create a web form that is hosted by AWeber (and that you can link to) or embed one within your blog. In this next video I’ll show you how to create a web form that you can embed on your own blog
Easy, right? You can include the form within posts, pages, and even text widgets show you can include the form in your sidebar and/or footer — all you need to do is copy and paste!
Step 4: Create Your Autoresponder Series
Now we get down to what really matters — the content that you create. The work you do here makes all the difference between a profitable or a “dead” list.
First of all, consider what you want out of your email list. What you shouldn’t primarily be looking for is volume — you want quality. What I mean by this is that a hundred high-quality subscribers is far better than a thousand who have no interest in what you have to say.
Secondly, you need to make a decision up front about what type of email marketer you are going to be. There are (in my opinion) two broad types:
- Salesy
- Non-salesy
There’s not necessarily anything wrong with being a salesy email marketer — there are a huge number of people out there who are very successful at it. But if your blog is anything like mine (i.e. focused on a personal approach), a salesy autoresponder series will seem out of place.
I advocate a non-salesy approach. While I still make money out of my list, it is very much through a “softly softly” method that focuses on building a relationship with the subscriber first, then promoting products to them second (and when I do, it is in a very non-pushy way).
To give you an idea of what I mean, I’m going to take you through the first email in the Leaving Work Behind autoresponder series (and also show you how to create these autoresponder emails yourself).
If you subscribe to my autoresponder series you will note that I don’t try to sell anything to you for the first few emails. All I try to do is offer tremendous value. When someone subscribes, that should be your cue to build trust, not sell to them.
And when I do recommend something via my autoresponder, it is very much a softly-softly approach. It’s not until email number eight in my series (6 Books You Should Read If You Want to Leave Work Behind) that I actually try to sell anything.
The key question you should ask yourself when creating an autoresponder email in which you intend to promote something that you can make an income off is this: would you still send it if you couldn’t make money from it? The answer to that question is what you should pay attention to.
So my strategy is simple really — offer loads of value and occasionally promote products. There isn’t a great deal more to it than that! I really see my autoresponder series as an extension to the blog and I treat it as such. I’d like to think that a lot of the content I send to my email subscribers is as good as (and sometimes better) than what I publish here on the blog. After all, don’t your most loyal subscribers deserve something a little special?
To be honest, the best way you’ll get a solid idea of my email marketing strategy is to sign up to my list. You can always unsubscribe if you don’t like what I send you!
Step 5: Broadcasts
If you’re anything like me then you’ll want to keep in regular touch with your subscribers via broadcast emails. This is something that many bloggers do not do (they’ll stick solely to their autoresponder series), but I see not doing it as an opportunity lost.
For one reason, consider the opportunity cost in terms of traffic. Monday is almost always the highest traffic day for Leaving Work Behind, because that is the day I send out my weekly broadcast email. I’ll get a few hundred extra people visiting my blog just because of that broadcast email. Furthermore, when I polled my subscribers I discovered that the majority of them wanted this email. A lot of people will sign up to your email list in the expectation that they will receive blog updates, so don’t disappoint them!
In the following video I show you how I created the broadcast email for this week’s update (i.e. the one promoting this particular post).
Any Questions?
So that’s it! By now you know everything you need to know about email marketing best practices (at least, how I do it). But if you have any comments or questions please do not hesitate to leave them below — as always, I love to read and respond to what you have to say!
Matt Vaden (@matt_vaden) says
Hey Tom! Thanks for the really detailed post. I especially like the time and effort that you put into making the videos. That definitely adds a nice “personal” touch to your post and the videos are very informative as well!
I know this sounds like I’m trying to start some kind of debate, but I promise I’m not. I would just like to know if there is any particular thing that you feel makes AWeber better than MailChimp. Is it just a personal preference or is there something on the technical side that makes AWeber easier to use? I’m currently a paying user of MailChimp, and with their recent redesign of the admin interface, it is really easy to use.
However, I’ve finally reached the point where I’m just shy of 1000 subscribers, so things are starting to get a little more serious with my email marketing efforts. Actually, your post here was very timely. It was kinda’ weird opening up my email this afternoon and seeing your message about email marketing…just yesterday I was just speaking to my wife about my email marketing efforts and how I need to change some things!
Anyway, thanks again for an awesome post, and I was just wondering about your preference to use AWeber instead of MailChimp (E.g. Do I need to switch over?).
Regards,
Matt
Poonam Arora says
Hi Matt,
Though Tom may give you a better answer I will let you know my opinion as I am using both. Both Aweber and Mailchimp are extremely good at what they do but I feel there is a fundamental difference. Aweber is more email marketing friendly as they are okay with affiliate promotions but Mailchimp is very strict about affiliate promotions ( You can check out their Terms of Service). Though they don’t completely ban Affiliate marketing, they have some pretty strict rules on what’s allowed and what’s not.
On the other hand Mailchimp has a far better API and beautiful templates and is extremely user-friendly after the recent update. So in my view Mailchimp is more suited for company newsletter kind of thing where you email your customers beautiful newsletter with your latest offerings, news etc. And Aweber is more suited to bloggers and email marketers (i.e. if you intend to make money through the mailers). For my Startup blog subscribers I use Aweber and for my Web Design firm, I use Mailchimp.
Thanks,
Poonam
Tom Ewer says
Hey Poonam,
Thanks for chiming in, I had completely forgotten about that. I have heard all sorts of horror stories about MailChimp accounts being banned without notice, and while they may be unfounded, it’s another reason in my opinion to go with AWeber!
Cheers,
Tom
Tom Ewer says
Hey Matt,
Part of it is definitely personal preference — I think MailChimp’s interface is too interested in looking good and less interested in functionality and usability. The best way I can describe it is that I see MailChimp as a flashy toy, and AWeber as a fully-featured product.
Cheers,
Tom
Ophelie says
My site’s biggest traffic day is also, by far, the day I send my weekly newsletter. I’ve even had people email me directly on the odd skipped week to ask why they hadn’t received it! That just warms my heart.
One thing you don’t mention is segmenting the list. I wish we had started segmenting our list properly from day one — now we have over 100k subscribers and it’s a mess trying to segment this list into meaningful sub-lists.
Tom Ewer says
Hey Ophelie,
Certainly a good problem to have! Segmenting is a relatively advanced topic though; I wanted to keep this pretty simple.
Cheers,
Tom
Iain says
That’s a great point.
I don’t think many people take it to that level.
There are also things like split broadcasts that could be another avenue to check out.
At what point would it be a good idea to segment your list?
Tom Ewer says
I don’t think there’s a point in time at which it becomes a good idea — it’s more about what you want to achieve with the list. Does that make sense?
Joe says
Do you have any thoughts on the newsletter plugins for WordPress that allow you to manage your list from within the WP admin dashboard? Like WP Newsman and Wysija, they tend to be free for the first X amount of subscribers. Or is it best to go down the Aweber route right from the start?
Also, have you thought about doing a ‘success stories’ kind of post on people who’ve followed your tips and advice on this blog and in your book? Might be good for motivating us who’ve recently started and aren’t quite there yet.
Cheers, Joe
Tom Ewer says
Hey Joe,
I’ve seen those kinds of plugins, but I’d still go with AWeber. I know that some of those plugins breach the CANSPAM act, and personally I’d like to keep my email list in a standalone service.
As for success stories, I have something like that planned for the near future…
Cheers,
Tom
Dan Netting says
Hey Tom,
Nice post this. I’ve recently given my opt-in funnel a massive overhaul (which has greatly improved conversions), as well as setting up a proper autoresponder sequence.
The idea of recirculating traffic is so simple, but it’s something I’d not thought of before until it was recommended to me. I imagine that the people that have already ‘signed on’ to the subject matter will be so much easier to convert too.
Currently just working out an ideal interval to send out my sequence. I was advised by a very prolific IM’er (who specialises in building audiences and creating products) to reach out to my list every day, but I’m still not 100% convinced that’s the best just yet.
Having said that, I’ve had minimal unsubscribes since its implementation, so it can’t be too bad.
Is this something that you have tweaked over time?
Tom Ewer says
Yikes, every day? I’m amazed you’ve had minimal unsubscribes — how’s your open rate? I’m going to be downgrading to once a week soon, after an initial burst of 3-4 messages over 8-10 days.
Dan Netting says
Yep, every day. I’ve just checked, and since I created the autoresponder sequence just over 2 weeks ago the unsubscribe rate is 10%, which I didn’t think was too bad. Though I could be wrong.
Open rate is about 45%, though I can see that it is creeping down with each subsequent follow up message.
I may leave it for a couple more weeks, then simply ask for people opinions on the matter.
Collen @ Select Marketing says
Hi! I find your post interesting. I will give this a try to my email marketing stratagem… I hope the steps will really work in my email marketing campaign.